How 1qqq handles your personal information — plainly stated.
Effective date: 1 January 2026
Who Operates This Platform
1qqq operates the website at https://1-qqq.cam and all related mobile applications, including the 1qqq App. When you create an account, place a bet, or contact our support team, you are sharing information with us directly.
This Privacy Policy explains what personal data 1qqq collects from users in Bangladesh and elsewhere, why we collect it, and how long we keep it. Reading this document takes about five minutes. If you have a specific question, jump to the relevant section using the contents list above.
What Information We Collect
We only collect what we genuinely need to run a safe, fair platform. The table below maps each category to the moment we collect it.
Category
Examples
When collected
Account data
Full name, date of birth, email address, phone number, chosen username
During registration
Identity verification (KYC)
National ID Card (NID), Passport, or Driving Licence scan; selfie for liveness check
Bets placed, games played, bonus claims, session duration, win/loss history
Continuously during platform use
Device and network data
IP address, browser type, operating system, device model, app version
Automatically on each visit
Communications data
Live chat transcripts, emails sent to [email protected], complaint records
When you contact us
We do not store full payment card numbers. Mobile money transactions go through the respective operator's secure gateway; 1qqq only receives a reference ID and status confirmation.
How We Use Your Information
Every piece of data we hold has a specific, stated purpose. We do not use your information for unrelated commercial profiling.
Running your account
We use your registration and payment data to create your account, process deposits (minimum ৳450) and withdrawals (minimum ৳400, processed within 10 minutes after KYC), and calculate bonus eligibility — including the first-deposit bonus and daily cashback at 1.2% for Member tier players.
Keeping the platform safe
Device and network data let us detect suspicious login attempts, prevent duplicate accounts, and enforce our one-account-per-person rule. KYC documents are reviewed within 12 hours to confirm identity before any first withdrawal is released.
Legal and regulatory compliance
Anti-money-laundering (AML) rules require us to monitor transaction patterns and retain records for a defined period. We also use activity data to enforce responsible gaming tools such as deposit limits and self-exclusion requests.
Improving the platform
Anonymised, aggregated usage data helps us decide which game categories to expand and how to optimise the 1qqq App experience on Android. This data cannot be traced back to you individually.
Direct communications
We send account-related emails (deposit confirmations, KYC status updates, password resets). We only send promotional messages — such as bonus offers — if you opt in during registration or through your account settings. You can unsubscribe at any time.
When We Share Information
1qqq does not sell your personal data to third parties. We share information only in these specific situations:
Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to complete your transaction.
Game providers: KA Gaming, JILI, Sexy Gaming, Playtech, Evolution, Pragmatic Play, and PG Soft may receive a pseudonymous player ID and bet value to operate their games correctly within our platform.
Identity verification services: KYC document scans are shared with our verification partner under a data processing agreement. They are not used for any other purpose.
Legal obligations: If a court order or regulatory authority requires us to disclose account information, we will comply and, where legally permitted, notify you.
Business transfers: If 1qqq is acquired or merges with another entity, your data may transfer to the new operator under the same privacy protections described here.
How Long We Keep Your Data
We keep data only for as long as necessary. The schedule below applies to active and closed accounts:
Data type
Retention period
Reason
Account and KYC data
5 years after account closure
AML and regulatory requirements
Transaction records
5 years
Financial audit trail
Customer support communications
2 years
Dispute resolution
Device and session logs
12 months
Fraud detection
Marketing preferences
Until you opt out or close your account
Consent-based
When a retention period ends, data is permanently deleted or irreversibly anonymised. We do not archive data "just in case."
How We Keep It Secure
Security is not a checkbox at 1qqq — it is part of daily operations. The measures below are in place at all times:
TLS 1.2+ encryption on all data transmitted between your browser or app and our servers.
Passwords are hashed using a modern one-way algorithm. Our staff cannot read your password.
KYC document scans are stored in isolated, access-controlled storage with audit logging.
Two-factor authentication (2FA) is available on your account and strongly encouraged.
Automated alerts flag unusual login locations or large withdrawal requests for manual review.
No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you by email within 72 hours of becoming aware of it and provide clear guidance on steps you should take.
Cookies and Tracking
1qqq uses cookies and similar technologies to keep you logged in, remember your language preference, and understand which parts of the platform players use most.
Strictly necessary cookies
These run your session and cannot be disabled. Without them, you cannot log in or place a bet.
Analytics cookies
We use first-party analytics to count page visits and track which game categories are most popular. Data is aggregated — no individual profiles are built. You can opt out through your browser's cookie settings.
Marketing cookies
If you arrived at 1qqq through an affiliate link, a cookie records that referral so the affiliate can be credited. This cookie contains no personal data beyond an anonymous click ID. It expires after 30 days.
You can clear cookies at any time through your browser or device settings. Clearing session cookies will log you out.
Your Rights as a User
Regardless of where you are based, 1qqq gives you the following rights over your personal data. To exercise any of them, email [email protected] from the address linked to your account.
Access: Request a copy of all personal data we hold about you.
Correction: Ask us to fix inaccurate or incomplete information.
Deletion: Request erasure of your data, subject to legal retention obligations described above.
Restriction: Ask us to pause processing while a correction or objection is under review.
Objection: Object to processing based on legitimate interests, including direct marketing.
Portability: Receive your account and activity data in a structured, machine-readable format.
We respond to all verified requests within 30 days. Complex requests may take up to 60 days; we will tell you if that applies to yours.
Players Under 18
1qqq is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. Age verification is part of the registration and KYC process.
If you believe a minor has registered on 1qqq, please contact us immediately at [email protected]. We will investigate, close the account, and delete the associated data without delay.
When This Policy Changes
We review this Privacy Policy at least once a year and whenever a significant operational or legal change requires it. When we make material changes, we will:
Update the effective date at the top of this page.
Send an email notification to all registered users at least 14 days before the change takes effect.
Display a notice inside the platform for logged-in users.
Continuing to use 1qqq after a policy update takes effect means you accept the revised terms. If you do not agree, you may close your account and request data deletion before the effective date.
How to Reach Us
Privacy questions, data requests, and concerns can all be directed to our support team. We handle privacy queries separately from general support to ensure they receive proper attention.
Live chat: Available 24/7 from the platform or the 1qqq App.
Subject line to use:Privacy Request – [your registered email]
We aim to acknowledge all privacy-related emails within one business day and resolve them within 30 days. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction.